Some parts are returnable, however, many are not. If authorized, you may return “new and unused” merchandise that has not been special ordered within 30 days of ship date as stated in our Returns section for a full refund of the purchase price, minus the shipping, handling, gift packaging, or other charges within 15 days of ship date.
The returned merchandise must be accompanied by proof of purchase and the original copy of the warranty as well as all original documentation and packaging; otherwise, the return will not be honored.
There will be a 20% restocking fee.
If your returned product qualified for Free Shipping, You will also be charged for the shipping charges that was for Free.
You must obtain a Material Return Authorization (MRA) number from Off Line Racing, before returning merchandise. We will not accept any returned merchandise without an MRA number. Contact Off Line Racing, Inc. by e-mail or phone at 408-679-7143 to obtain an MRA number. “New and unused” means that there are no scratches, marks, or blemishes on the item; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
For returning an item to Off Line Racing:
Contact Off Line Racing by e-mail or phone at 408-679-7143 to obtain an MRA number. The MRA number must be written on the original invoice.
Repack the product in its original packaging materials. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice.
If you receive a damaged or incorrect item, Contact Off Line Racing, Inc. by e-mail or phone at 408-679-7143 no later than 5 business days of receipt.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.